I live overseas. Can I get cover for my rental property in NZ?
Yes, we have quite a few overseas clients, expatriates or foreign nationals that are insured via Pro-Sure. We can only insure properties located in New Zealand.

Do I need to stay with a property manager?
It is desirable to stay with your property manager to ensure your cover is maintained. Please advise any change of property management status.

I don’t have a property manager. Can I still obtain Pro-Sure Insurance?

I have a furnished apartment. Can I insure the furniture?
Contents are automatically covered for up to $20,000, additional cover is available if required. A list of landlords contents together with photos to support ownership and condition should be included in the Tenancy Agreement. This will assist in the event of a claim.

I suspect that the tenants are engaged in an illegal activity at the tenanted premises. What should I do?
If you have reasonable grounds to suspect the tenants are breaking the law, inform the police and if you need help with terminating the contract, contact Gaze Burt.

Must I have a bond and is the bond taken into account for claims purposes?
You must charge a bond and it should preferably be the 4 weeks maximum you can require the tenant to pay.

Can an older house be insured under Pro-Sure?
Yes, we insure many pre-1945 homes, although builders and electrical inspection reports may be required.

The tenant has died or has been killed. What happens next?
It does not happen often and coverage will depend upon the circumstances. Contact us (The Insurance Group) for assistance.

Can I wait till the end of the tenancy to claim for accumulated damages caused during the tenancy?
This is not recommended. If the damage cannot be logically linked to the same event then multiple excesses may be applied. When a claim arises, the Insurer normally appoints an independent assessor who will review the claim based on the information provided.  Inspection reports may be required.

To make a claim for rent arrears, is there a specific process that I should follow?|
The policy requires you to take all reasonable steps in vetting prospective tenants and to actively monitor rent and issue the tenant written notice for any rent arrears.  Copies of these notices will be required in the event of a claim.  There are also obligations imposed under the Residential Tenancies Act 1986 (and amendments).  Further information can be found at https://www.tenancy.govt.nz/.

Some policies only cover malicious damage. What does this policy cover?
Sudden and accidental damage, malicious and gradual damage and other risks outlined in the policy.

Can I insure my beach or holiday house that is rented out occasionally?

My property is rented out to Bookabach / Airbnb.  Can I insure it?
Yes. We have specific cover for Airbnb and other short-term rentals.

Does it make any difference whether my tenant is on a fixed term or periodic tenancy?
It may make a difference to your claim for rent arrears.

What type of properties can be covered by Pro-Sure?
Pro-Sure can provide cover for any residential dwelling, be it a standalone house, flat, duplex or apartment.

Can I claim for rent arrears before I have a tribunal order?
You will need an order of the tribunal to evidence your rent loss.

I’m new at this and need help. How can I get help?
We are always here to help and there is also very useful information available at https://www.tenancy.govt.nz/starting-a-tenancy/

What type of cover is available?

  • Pro-Sure Max: this cover offers full comprehensive protection for sudden, accidental malicious, burglary or theft and rent losses. The house is insured for a sum insured based on rebuilding costs, whilst the contents are insured for $20,000 standard, but this can be increased to $120,000.
  • Pro-Sure for Body Corporate:
    This cover is similar to the Pro-Sure Max policy except that sudden and accidental damage for the building is not insured as this is already covered under the Body Corporate’s insurance. There are other minor differences as well – refer to the policy wording.

All our landlord policies have liability and defence cost cover.

Additional benefits:
As a valued Pro-Sure client you have access to our Panel of Experts who can provide free advice on many landlord/tenant issues including: tenancy, legal, and accountancy matters.  For more information refer to the Panel of Experts tab.